When you tell a top manager that they should listen to their employees, ALL their employees, they get a look of intense fear in their eyes. They worry that, if everyone is allowed to speak through a crowdsourcing software platform, it will be taken over by unhappy employees, and customers, using it as a soundboard for complaints. At the same time, they worry that nothing will come out of this practice that can actually be implemented, and, as a result, they dismiss the process out of hands. It is a known fact, however, that engaged employees and customers are happier,…